YUXINE

Frequently Asked Questions / Information

I tend to respond to all business inquiries within 1-2 business days.Please note that I do not answer requests for personal conversation.
However, if you'd like to send some positive messages or art of my OC's please definitely feel free to do so! I'd love to see it or read some positive mail!STORE / COMMISSIONS:Do you take commissions?
Yes! I am generally open for commissions year-round. I accept them case-by-case basis. Please check out [https://yuxine-commissions.carrd.co/] for more information. Whenever you're ready, please send me an email with references.
[email protected]Do you take requests/suggestions?
Sorry, I do not - please use my commissions if you'd like to have a specific illustration made.Will you restock [this item]?
I tend to make a very large amount of items all the time. If something has sold out or if you remember seeing it a while ago, please feel free to send me a message through email. If it's an acrylic product, I can either put in a special order for you to have it be made. If it is a non-acrylic product (such as totebags, plushies, zipper pouches, enamel pins) it will depend!I pre-ordered an item, when will it ship?
Most of my products have an estimated shipment date in the description. Please take a look to see what is listed on the site. If I predict that an item will stray from its original shipment date, I will always communicate with the buyers directly through the email provided in your order.
I'm pretty communicative about what's going on with the money that you have invested into me and my products, but if you have any further questions please send me an email.Will you make (said item)?
I can consider it! I also offer custom merchandise in the case that you would like a standee/keychain made of your favorite character or original character. Please send an inquiry through email.For all other store questions please see: https://yuxine.bigcartel.com/shop-policies----------------------CONTACT:Can I ask for your discord so that we can discuss a commission?
I am not giving out my instant messaging platform information. Please use my email.Email topic policies
Unfortunately I do not answer any personal DMs or emails. Please respect my privacy and personal boundaries. I turned off DMs on Twitter for this very reason as many people were reaching out to have personal discussions with me or even using commission inquiries to request personal conversation. I use my emails and messages as primarily a platform to help keep my freelancing options available and it gets very difficult to manage sifting through bots, personal questions/requests that aren't appropriate for my business, and legitimate business inquiries. I'm always happy to discuss commissions and respond to any business inquiries though!CONTACT INFORMATION:
[email protected]